Shipping policy
Thank you for shopping with us. We aim to process and deliver your order as quickly and reliably as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order and delivery location.
If free shipping is offered as part of a promotion or order-value threshold, eligibility will be displayed at checkout.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
- Domestic orders: 3–7 business days
- International orders: 7–14 business days
These are estimates and not guaranteed delivery dates. Delays may occur due to carrier disruptions, weather, customs, holidays, or other circumstances outside our control.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed or has not arrived within the expected delivery period, please contact us so we can assist you.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.
Damaged Packages
If your order arrives damaged, please contact us promptly and include your order number, a description of the issue, and clear photos of the damaged item and packaging.
We will review the issue and provide the appropriate resolution in accordance with our refund and return policies.
International Orders
International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by the destination country. Unless specifically stated otherwise at checkout, these charges are not included in the purchase or shipping price and are the customer's responsibility.
Customs processing may also cause additional delivery delays.
Questions
For questions about shipping or an existing order, please contact us through our Contact Us page and include your order number when applicable.